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Help & Support

Still have questions?
Specific questions about how to use our products can be directed to Support.

You can also find answers quickly to the questions you have about our products.

Basecamp
Basecamp FAQs
Customer Forum

Highrise
Highrise FAQs
Customer Forum

Backpack
Backpack FAQs
Customer Forum

Campfire
Campfire FAQs
Customer Forum

Submit a Billing support request

Do you have a question about a charge on your credit card from 37signals? Answer as many questions as you can below and we’ll get back to you within in a few hours during normal business hours (Mon-Fri 8AM - 5PM CST, 15:00 - 22:00 GMT).

Specific questions about how to use our products can be directed to Support.

Emails received after hours will be responded to the next business day.

Top Billing FAQs

What kind of billing issue can we help you with? -Required

Which product are you being billed for? -Required

What’s your full name? -Required

What’s your email address? -Required

We need this so we can get back to you. Double check that it's right.

What is the amount of the charge in question?

What is the date of the charge in question?

What are the last 4 digits of your card number?

What’s your account URL?

Examples: http://acmecorp.updatelog.com or http://smithpartners.clientsection.com
or http://smithpartners.backpackit.com or http://redtiger.highrisehq.com

Please describe the problem you’re having. -Required

Please be as specific as possible.

We’ll get back to you within a few hours during normal business hours (Mon-Fri 8AM - 5PM CST, 15:00 - 22:00 GMT). Emails received after hours will be responded to the next business day.